Mercury GSE has announced the appointment of Joseph Davis to the newly created position of vice president of customer experience.
In this strategic role, Davis will be responsible for leading customer-centric initiatives designed to enhance Mercury GSE’s service model, drive account growth, and further elevate the customer experience across the commercial aviation industry.
This includes deepening relationships with passenger and cargo airlines, MRO providers, and ground handling operators.
Bob Travis, president of Mercury GSE said: “At Mercury GSE, our customers come first—and the relationship we have with each client is what drives our success.
“With Joe’s experience and vision, we’re taking a big step forward in ensuring that every interaction with Mercury reflects the best our industry has to offer.”
Davis brings nearly a decade of experience from Oshkosh AeroTech, where he most recently served as a Senior Sales Account Manager, helping to grow and support a global customer base.
He holds an Associate’s Degree in Specialized Technology from the Pittsburgh Institute of Aeronautics, a Bachelor’s Degree in Business Management, and a Master of Business Administration (MBA)—both from Columbia Southern University.
This combination of technical training and business leadership equips him with a unique mix of hands-on expertise and strategic acumen.
Davis said: “I’m honored to join a team that’s redefining what responsive, high-performance GSE support looks like.
“As the industry evolves, Mercury’s commitment to preventative maintenance, 24/7 support, and tailored leasing solutions makes this an exciting time to drive customer growth and retention.”
With peak season fast approaching, Mercury GSE is preparing to take center stage at the GSE Expo 2025, the largest dedicated trade show in North America for the aviation ground support industry. Scheduled for September 16–18, 2025, the event will be held at the Las Vegas Convention Center and attract thousands of professionals from across the global airport operations and ground handling equipment sectors. As a leader in aviation ground equipment rental, leasing, and sales, Mercury GSE will showcase a fleet of high-performance ground support equipment (GSE) and share the latest updates on its 24/7 service model, known as the Mercury GSE Advantage.
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