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Mercury GSE Success Story: Ensuring Smooth Operations for Alaska Airlines at LAX During the Holiday Rush

Mercury GSE swiftly resolved challenges with Alaska Airlines B650 Pushback units at LAX, thanks to quick actions and effective communication with Mercury's support team.

In the midst of the busy holiday season, our valued customer, Alaska Airlines, encountered a potential setback with their JBT B650 Pushback unit at LAX. When the unit was on the verge of going down, quick thinking and proactive measures came into play. With outreach to their dedicated point of contact at Mercury support, we swiftly addressed the situation. Within just one day of the Request for Action, a replacement B650 was on-site, effectively preventing any disruptions during the peak of the busy season.

Fast forward to New Year's Day, and the B650 encountered another challenge with a broken windshield. Once again, leveraging the streamlined communication with Mercury's support team, we were able to act promptly. By 6am the following morning, a glass company was secured to address the issue. Remarkably, the B650 boasted a brand-new window by 4pm the next day, ensuring a seamless operation post-New Year's festivities.

"Mercury GSE has been an outstanding resource for fulfilling our Ground Support Equipment (GSE) requirements. They have provided rentals to help us overcome the ongoing long lead times from the manufacturers and for new launches. Additionally, Mercury has assisted us in diagnosing Out Of Service (OOS) equipment and identifying and provided the parts needed. During the holiday peak season, they were always available to answer our phone calls and provide the necessary support. Their team of TDY technicians is quickly dispatched to our sites and provides prompt service with quick turnaround times. Working with a vendor with a sense of urgency and providing many GSE services under one umbrella has been a pleasure. We appreciate all the support provided by Mercury GSE."

- Mehdi Jnah Director of GSE, Alaska Airlines

Kudos to the collaborative efforts and quick responses from both Alaska Airlines and our support teams at Mercury for overcoming challenges and ensuring a smooth operation during the holiday rush!

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Noticias

Mercury GSE Gears Up for GSE Expo 2025 in Las Vegas

With peak season fast approaching, Mercury GSE is preparing to take center stage at the GSE Expo 2025, the largest dedicated trade show in North America for the aviation ground support industry. Scheduled for September 16–18, 2025, the event will be held at the Las Vegas Convention Center and attract thousands of professionals from across the global airport operations and ground handling equipment sectors. As a leader in aviation ground equipment rental, leasing, and sales, Mercury GSE will showcase a fleet of high-performance ground support equipment (GSE) and share the latest updates on its 24/7 service model, known as the Mercury GSE Advantage.

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Eventos

Join Mercury GSE at the GSE Expo in Las Vegas – September 16–18, 2025

Mercury GSE is headed to Las Vegas for the 2025 GSE Expo, taking place September 16–18 at the Las Vegas Convention Center. This is one of the industry’s most anticipated trade shows dedicated exclusively to ground support equipment (GSE) and airport operations. Attendees will experience the latest advancements in aviation ground support solutions, including the newest equipment models, technology integrations, and support services aimed at maximizing efficiency on the ramp and minimizing aircraft turnaround time.

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Prensa

Mercury GSE Aumenta el Apoyo Terrestre a la Conferencia de Cooperación Económica Asia-Pacífico (APEC) en San Francisco

Mercury GSE tiene el honor de suministrar GSE para la Conferencia de la APEC en San Francisco

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