In the midst of the bustling holiday season, our valued customer, Alaska Airlines, encountered a potential setback with their JBT B650 Pushback unit at LAX. When the unit was on the verge of going down, quick thinking and proactive measures came into play. With outreach to their dedicated point of contact at Mercury support, we swiftly addressed the situation. Within just one day of the Request for Action, a replacement B650 was on-site, effectively preventing any disruptions during the peak of the busy season.
Fast forward to New Year's Day, and the B650 encountered another challenge with a broken windshield. Once again, leveraging the streamlined communication with Mercury's support team, we were able to act promptly. By 6am the following morning, a glass company was secured to address the issue. Remarkably, the B650 boasted a brand-new window by 4pm the next day, ensuring a seamless operation post-New Year's festivities.
"Mercury GSE has been an outstanding resource for fulfilling our Ground Support Equipment (GSE) requirements. They have provided rentals to help us overcome the ongoing long lead times from the manufacturers and for new launches. Additionally, Mercury has assisted us in diagnosing Out Of Service (OOS) equipment and identifying and provided the parts needed. During the holiday peak season, they were always available to answer our phone calls and provide the necessary support. Their team of TDY technicians is quickly dispatched to our sites and provides prompt service with quick turnaround times. Working with a vendor with a sense of urgency and providing many GSE services under one umbrella has been a pleasure. We appreciate all the support provided by Mercury GSE."
- Mehdi Jnah Director of GSE, Alaska Airlines
Kudos to the collaborative efforts and quick responses from both Alaska Airlines and our support teams at Mercury for overcoming challenges and ensuring a smooth operation during the holiday rush!
Mercury GSE is pleased to announce that Deanna Vachout has joined our expanding Business Development and Operations team as Director of Business Operations. Based in the Chicago area, Deanna brings more than 16 years of experience across aviation, GSE fleet and maintenance operations, business operations, and finance.In her new role, Deanna will work across Business Development, Operations, Leasing, and Accounting, helping strengthen coordination and key business processes throughout Mercury GSE. She will support equipment procurement and customer onboarding, business reporting and analytics, contract administration, ERP initiatives, and process improvement. Please join us in welcoming Deanna to Mercury GSE. We’re excited to have her on board!
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Fresh from GSE Expo Europe in Lisbon, Mercury GSE is heading to Las Vegas for NBAA-BACE 2026, taking place October 20–22 at the Las Vegas Convention Center. Visit us at Booth 919 to learn how Mercury supports FBOs, corporate flight departments, MROs and other business aviation operators with flexible GSE rentals, leasing, sales and around-the-clock fleet support.
LEER MÁS >Mercury GSE today announced the appointment of Eric Davis as Vice President of Operations, reinforcing the company’s position as the industry leader in service-backed GSE solutions. Davis brings more than 28 years of experience in the aviation ground support equipment industry, with deep expertise across global aftermarket operations, service strategy, and large-scale operational leadership. He has a proven track record of improving fleet performance, enhancing customer support delivery, and building high-performing service organizations across complex, multi-location environments.
LEER MÁS >Take a look inside Mercury GSE’s Victorville, California facility, located at the Southern California Logistics Airport, and see how our team, equipment and support capabilities help serve the aviation and MRO industry.
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