‍Q: Joe, tell us a bit about your background—how did youget started in the aviation and GSE world?
A: I’ve always had a passion for aviation and technology, which led meto pursue a degree in Specialized Technology and later an MBA from ColumbiaSouthern University. I joined Oshkosh AeroTech nearly a decade ago and spentmost of that time working closely with airline, cargo, and MRO partners todeliver the right GSE solutions. That hands-on experience with customers in thefield, listening to what they need and helping them solve problems, really shaped my understanding of what great customer service in this industry looks like.

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Q: What made you excited about taking on this new role atMercury GSE?
A: What stood out to me about Mercury was the culture and the company’scommitment to delivering not just equipment—but true partnership. The VP ofCustomer Experience role is an exciting opportunity to focus on long-termrelationships, operational responsiveness, and creating a customer journey thatadds value at every step. I saw an organization on the rise, and I wanted to bepart of a team that’s focused on growing the right way—with the customer at thecenter.

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Q: Why do you feel you're the right fit for this positionat this point in your career?
A: Over the years, I’ve built strong relationships with customers andlearned how to advocate for their needs within large, complex organizations. Iunderstand the urgency, the operational challenges, and the serviceexpectations our partners have. At Mercury, I’m excited to bring thatexperience forward in a leadership role where I can influence strategy andexecution—ensuring that what we promise to customers aligns with what wedeliver.

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Q: What are your early priorities in this new role?
A: I want to start by listening—talking to customers, learning from oursales and operations teams, and identifying where we can tighten our processesor add more value. From there, I’ll be focused on developing initiatives thatdrive retention and growth, while strengthening communication andresponsiveness across all customer touchpoints.

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Q: Where do you see the GSE industry heading—and how doesMercury GSE fit into that future?
A: The GSE industry is evolving quickly—whether it’s electrification,smarter leasing models, or demand for more responsive service. Customers wantflexibility, speed, and confidence in their providers. Mercury is already aheadof that curve with 24/7 support, preventative maintenance, and a customer-firstmindset. I see huge potential for us to build on that foundation and be thego-to name in GSE for reliability, service, and innovation.

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