Friday night, Mercury GSE demonstrated our commitment to providing top-tier, round-the-clock support to the aviation industry nationwide. Here's a snapshot of how our dedicated team turned a critical breakdown into a delivered solution within 16 hours:
Friday Night: 8:15 PM: Andrea Morales, Mercury GSE Director of Business Development, received an urgent call from PrimeFlight Aviation Services, that their existing 100,000-lbs aircraft tractor at Ontario International Airport (ONT) was inoperable with engine failure and that they were awaiting an inbound international Boeing 777 flight that was landing in 24 hours.
Our team activated the critical outage plan:
• Adam Spencer, Mercury GSE Fleet Support Manager, identified the closest available asset at Mercury’s Victorville, CA (VCV) airport facility.
• Garrett Gendron, Mercury GSE Transportation Coordinator, secured transportation options.
• Steven Park, Mercury GSE Technician, scheduled the VCV team for an early morning start via text, while flying back from a scheduled training session at Oshkosh Aerotech’s Orlando factory.
Late Night: 11:00 PM: PrimeFlight Aviation Services approved the plan and signed the rental documents while the Mercury VCV technicians including Steven and Cody Luna were scheduled for a 6 AM start the following morning. Red Family Transportation dispatched two trucks to Mercury's facility at the SOUTHERN CALIFORNIA LOGISTICS AIRPORT (VCV airport). Time for some rest before the early start!
Saturday Morning:
6:00 AM: Steven and Cody inspected and QC'd the Oshkosh AeroTech, LLC B950 for delivery, removing 25,000lbs of ballast to meet heavy haul transportation permit restrictions.
8:00 AM: Red Family Transportation arrived onsite to load the B950 aircraft tractor and ballast weights.
10:00 AM: Equipment departed Mercury’s VCV airport facility to (ONT) Airport.
Saturday Noon:
11:45 PM: Trucks arrived at our customer’s ONT facility.
1:00 PM: Equipment unloaded and ready for service before the evening flight arrival.
A huge thank you to our valued partner PrimeFlight Aviation Services and their team (Wayne Ingle, Brad Osborn & Tom Kor) for trusting Mercury GSE as their partner for GSE solutions.
Thank you to the entire Mercury GSE team for your hard work and dedication to providing 24/7 customer support. Your efforts make all the difference in ensuring our aviation partners can continue their operations smoothly and efficiently.
To learn more about the Mercury Advantage, including 24/7 support, traveling technicians and more, visit us at https://hubs.la/Q02JjBpN0
Now at Mercury GSE: The Oshkosh LEKTRO L88i — Powerful, Electric, and TowbarlessMercury GSE is proud to announce the addition of the Oshkosh LEKTRO L88i to our fleet—now available for both rental and long-term lease.As the FBO and private aviation sectors continue to expand, the demand for cleaner, smarter, and more efficient ground support equipment has never been greater. The LEKTRO L88i answers that call with a fully electric, zero-emission design and a towbarless system that simplifies operations while reducing aircraft stress.
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We’re Hitting the Road This Fall—Here’s Where to Find Us. Mercury GSE is heading into a busy fall season with stops at three major industry events. If you're attending, we’d love to connect and show you how the Mercury GSE Advantage™ is helping operations nationwide run smoother, safer, and more efficiently.
READ MORE >Mercury GSE is honored to supply GSE for the APEC Conference in San Francisco
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