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[Los Angeles, CA] – May 7, 2025 – As Mercury GSE continues to expand its footprint nationwide and scale operations at our Fort Worth headquarters, we are proud to announce the appointment of Joseph Davis to the newly created position of Vice President of Customer Experience.
In this strategic role, Davis will be responsible for leading customer-centric initiatives designed to enhance Mercury GSE’s service model, drive account growth, and further elevate the customer experience across the commercial aviation industry. This includes deepening relationships with passenger and cargo airlines, MRO providers, and ground handling operators.
"At Mercury GSE, our customers come first—and the relationship we have with each client is what drives our success," said Bob Travis, President of Mercury GSE. "With Joe’s experience and vision, we’re taking a big step forward in ensuring that every interaction with Mercury reflects the best our industry has to offer."
Davis brings nearly a decade of experience from Oshkosh AeroTech, where he most recently served as a Senior Sales Account Manager, helping to grow and support a global customer base. He holds an Associate’s Degree in Specialized Technology from the Pittsburgh Institute of Aeronautics, a Bachelor’s Degree in Business Management, and a Master of Business Administration (MBA)—both from Columbia Southern University. This combination of technical training and business leadership equips him with a unique mix of hands-on expertise and strategic acumen.
"I'm honored to join a team that’s redefining what responsive, high-performance GSE support looks like,” said Davis. “As the industry evolves, Mercury’s commitment to preventative maintenance, 24/7 support, and tailored leasing solutions makes this an exciting time to drive customer growth and retention.”
Joseph Davis can be reached at jdavis@mercurygse.com or by phone at (682) 600-2745 for inquiries related to Mercury GSE's customer experience initiatives.
The addition of this executive leadership role reflects Mercury GSE’s continued investment in delivering dependable, customized equipment solutions across North America—ensuring our partners stay mission-ready, no matter the ramp conditions.
We are pleased to share that Karla Harrington has joined Mercury GSE as Vice President of Leasing. Karla, (Pictured with Joseph Davis, VP of Customer Experience), brings more than a decade of experience in ground support equipment leasing, asset management, and customer partnership development. She is widely respected across the industry for her deep leasing expertise, her commitment to strong, long-term customer relationships, and her collaborative approach to supporting complex operational needs.
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